Data and Insight Manager

Acorns Children's Hospice are looking for a Data and Insight Manager to oversee, optimise, and continually develop our CRM & data strategy, ensuring the effective implementation of fundraising systems, processes, financial coding and business reporting requirements. Along with your team, you will provide the fundraising team with high-quality data and meaningful insights, supporting the delivery of more impactful and evidence-based communications with supporters. 

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. Our aim at Acorns is to help families feel equipped to cope at every stage of their child’s life with dedicated teams offering psychological, emotional and practical support. 

As Data and Insight Manager, you will:

• Provide strong leadership, mentoring, and development for the Data Analyst and Data and Insight Officer
• Play an active role within the wider Fundraising Management Team, contributing to organisational initiatives and strategic objectives
• Lead the day to day relationship with all CRM and associated platform vendors
• Lead the development and delivery of CRM and systems training, appointing team champions to support ongoing training and skills development
• Develop dashboards and reporting frameworks that provide actionable insights and KPIs to Fundraising, Senior Management and the Board of Trustees
• Act as the responsible lead for matters relating to the Fundraising Regulator, the Code of Fundraising Practice, and Charity Commission guidance

About You

• Extensive experience in CRM management & integration, system automation, and associated business processes (CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex)
• Proficient in using analytics, segmentation tools and data-driven decision-making and ability to use BI tools (e.g., Power BI, Tableau) for deeper analytics
• Ability to configure, customise, and optimise workflows, dashboards, and reports
• High levels of digital and technical skills with the ability to train others in highly technical roles
• Strong expertise in business process mapping, documentation and creation of standard operating procedures for data entry and reporting
• Strong understanding of fundraising compliance, including GDPR, Gambling Commission requirements and best practice.
• People management experience

What We Offer 

• £46,350 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ) with some home working
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held on 30 April

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?